Universities are undergoing historic change, from the sharp downward shift in government funding to widespread demands to document performance. At the University of California Berkeley, this led to an operational change effort unlike any the university had ever attempted, dubbed Operational Excellence. The authors describe their experiences designing and leading this change effort, with emphasis on practical advice for similar efforts at other universities.

Andrew J. Szeri
Richard Lyons
Peggy Huston
John Wilton
Publication date: 
February 23, 2017
Publication type: 
Research and Occasional Papers Series (ROPS)
DOING MUCH MORE WITH LESS: Implementing Operational Excellence at UC Berkeley by Andrew J. Szeri, Richard Lyons, Peggy Huston and John Wilton CSHE.10.13 (June 2013)