Doing Much More with Less: Implementing Operational Excellence at UC Berkeley by Andrew J. Szeri, Richard Lyons, Peggy Huston, and John Wilton

Universities are undergoing historic change, from the sharp downward shift in government funding to widespread demands to document performance. At the University of California Berkeley, this led to an operational change effort unlike any the university had ever attempted, dubbed Operational Excellence. The authors describe their experiences designing and leading this change effort, with emphasis on practical advice for similar efforts at other universities.